Frequently Asked Questions
SHIPPING
Puffin Stationery delivers nationwide. We use motorbike riders within Nairobi Central Business District (CBD) and reliable courier services such as Fargo and G4S to reach customers across the country
We deliver the same day for order within Nairobi and within 24hrs countrywide from the time you place your order
PAYMENT
Puffin Stationery makes online shopping easy and convenient. You can pay via cash on delivery, M-Pesa, or bank transfer. Please note that cash on delivery is available only within Nairobi Central Business District (CBD)
Puffin Stationery is safe, secure, and reliable. We provide convenient payment options so you can shop with confidence. Don’t worry when buying products from Puffin Stationery if you experience any issues, simply reach out to our support team for quick assistance
Order & Returns
Shopping on Puffin Stationery is easy! Once you have found the product you want to buy, just follow the steps below: Click on to add this product to your cart, Click on ‘cart’ in the top right corner, Click on the check-out option, Enter your billing information, Choose your preferred payment option, Click on place order to complete your order. Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details
Cancelling your order can be done by contacting the customer service Tel: (+254) 769995325
No, you don’t need to have an account to shop with us. You just select your desired product and enter your billing details for the order to be processed
You can track the status of you order through your order number that is provided once you place an order
We accept returns on conditions of malfunction and Items can be returned within 7 days from the day of delivery. To log your return request, call our customer service Tel: (+254) 769995325, Pack your product according to the return conditions, If you requested a pickup, we will contact you to arrange a pickup time